ur88 FAQ — Find the answers you're looking for right here

Free Spins are chances to spin a slot without spending your own money. You can get them by purchasing through the Bonus Buy feature, or they can be awarded automatically when a set number of Scatter symbols appear in the game. Any winnings earned during Free Spins are added to your balance. The conditions for earning Free Spins vary from game to game, so check the pay table before you play.

For players with a limited budget, it is recommended to choose games with a low bet per spin. When doing so, you should also consider a game's Volatility — low volatility games pay out small wins frequently, which keeps your budget going longer. Trying games that have a Free Demo Mode without spending real money is the best way to check whether a game suits you.

In a Progressive Jackpot game, a small portion of every bet placed by every player goes into a shared jackpot pool, which keeps growing over time. Eventually, when someone hits the winning jackpot symbol combination, they receive the full amount in the pool. The jackpot counter then resets and starts building again from there. These games can pay out large amounts, but hitting the jackpot is random, so frequent play does not guarantee you will win it.

Volatility (also called Risk Level) describes how often a game's wins land. Low Volatility games pay out small wins frequently, while High Volatility games can pay out bigger wins but those wins come less often. Choose your volatility based on your budget and the kind of experience you want — go for Low Volatility if you want steady gameplay, or look at High Volatility games if you are aiming for larger wins.

RTP (Return to Player) is the percentage of total money wagered that a game is designed to pay back to players over time. For example, an RTP of 96% means that for every 100 Ks wagered, an average of 96 Ks is returned — but this figure is calculated across millions of spins and is not a guarantee of what you will win in a single session. You can usually check a game's RTP through its Information button.

In Live Dealer games, a real dealer at a casino studio is streamed live via camera and interacts with players by dealing cards or spinning the wheel. Players watch on their screen, place bets, and can chat with the dealer, giving you an authentic casino experience. Our platform includes live Baccarat, Roulette, Dragon Tiger, and Blackjack.

Table limits in Live Casino games vary depending on the game type and room. There are low-limit rooms where you can try with a smaller amount, and high-limit rooms for players who want to bet more. When you enter a room you will see the min/max limits displayed, so you can pick the room that fits your budget.

In Roulette, the dealer spins a ball and the outcome is determined by which number and color it lands on. Understanding the bet types — Red/Black, Odd/Even (lower-payout bets) and Single Number (higher-payout bets) — makes the game much clearer. European Roulette (37 pockets) is generally considered better suited for beginners than American Roulette (38 pockets) because it has a lower house edge.

Yes. ur88's live casino games can be played directly from a browser on Android and iOS mobile phones. No app download needed. For a smooth live stream experience, we recommend playing in a location with a good Wi-Fi or 4G/5G connection. Playing on a tablet gives a clearer screen view.

Yes. ur88's withdrawal service runs 24 hours a day, 7 days a week, so there are no restrictions at night or on weekends. Requests are usually completed within 1 hour of submission. Delays beyond that only happen during bank or wallet maintenance windows — if that occurs, our team will follow up with you.

Yes, this is an important security policy. Both deposits and withdrawals must be made using a KBZPay, Wave Money, AYA Pay, or CB Pay account registered in the same name as the player's ur88 account. Deposits and withdrawals through third-party accounts are not allowed for security reasons.

The minimum withdrawal amount at ur88 is 20,000 Ks. Requests below this amount cannot be made — check your balance first, then submit your request. The minimum deposit is 3,000 Ks, and KBZPay, Wave Money, AYA Pay and CB Pay all meet this limit.

If a withdrawal request has taken more than 1 hour, check the following: (1) whether your KYC documents are still being submitted, (2) whether you are trying to withdraw without completing account verification, or (3) whether the bank or wallet is in a maintenance window. If none of these apply and it is still pending, contact us via Live Chat with your transaction reference number and we will help you right away.

To withdraw the ur88 Welcome Bonus (100% first deposit bonus — up to 100,000 Ks), you must complete a wagering requirement of bonus amount × 10 before withdrawing. For example — if you deposit 20,000 Ks, you will receive a 20,000 Ks bonus, and you must wager 200,000 Ks before you are eligible to withdraw funds related to that bonus. Only after that wagering is complete can you proceed with withdrawal transactions related to the bonus.

ur88 can be accessed from any of these devices — Android phones, iPhone (iOS), iPad, Android tablets, Windows PCs, and Mac computers — using a web browser (Chrome, Safari, Firefox). No separate app download is required. Just open the site in a browser on any platform and play directly.

Clearing your browser cache can fix loading issues. On Android Chrome — go to Settings > Privacy > Clear browsing data > Cached images and files; on iPhone Safari — go to the Settings app > Safari > Clear History and Website Data. After that, reopen the browser and visit ur88.today again. If the problem persists, try using Incognito / Private Mode.

Open ur88.today in your mobile browser — on Android Chrome, tap the browser menu (⋮) > "Add to Home screen"; on iPhone Safari, tap the Share icon > "Add to Home Screen". After that, the ur88 shortcut will appear on your phone's home screen and you can open it with one tap, just like an app. No large download files to store.

What happens depends on the type of game. In slots, if the connection drops after a bet is confirmed, the spin result is already saved on the server and you will see it when you reconnect and log back in. In live casino, you may miss a round, so we recommend playing on a stable connection.

ur88 customer service — available 24 hours, 7 days a week without pause. Whether it's late at night or a public holiday, you can reach us for help at any time. Live Chat gives you an instant response, so we recommend contacting Live Chat first for urgent needs.

ur88 has two customer service channels — (1) Live Chat: chat directly on the website and get answers in Myanmar language, (2) Email: write to [email protected] for any matter. Only these two channels exist, and all matters are handled through them only — do not trust anyone claiming to represent ur88 through any other channel.

Having the following information ready before contacting support will help resolve your issue faster — (1) your registered username / account ID, (2) the transaction reference number related to your issue (for deposit / withdrawal matters), (3) the time the problem occurred (MMT), (4) an error message or screenshot (if available). Preparing these in advance will shorten the time needed to resolve your case.

Yes. ur88 support can be reached in Burmese. In Live Chat, Myanmar players can write in their own language and connect with Burmese agents. You can also contact us in English — don't worry about not getting help because of the language.