Who do I contact if I have a gambling problem?

You can reach ur88 Live Chat in Myanmar language 24/7, or send an email to support@ur88.today. The support team handles all player information with full confidentiality.

21+ Only | Responsible Gaming

Know how to play responsibly
at ur88

Q: Can I play if I am under 21?

No. Only adults aged 21 and above may play at ur88. Underage gambling is strictly prohibited, and any account found to be in violation will be closed immediately.

Gaming is a form of entertainment. ur88 provides tools to help every player stay in control and is committed to creating a safe and healthy gaming environment.

Safe &
Healthy Gaming

What is gambling and when should you stop

Online gaming is a popular form of entertainment and excitement across Myanmar. At ur88 you can enjoy football betting, live casino, and slot games — but it is important to understand that gambling is an entertainment activity where money can be lost.

Responsible gaming means understanding the financial, time, and emotional limits behind your play and staying aware as you go. It is important to be a player who can control themselves and to always keep in mind that losses are part of the game.

ur88 gives every player the best tools to know their limits and make healthy decisions — from deposit limits to self-exclusion, adjustable to suit each player's needs.

21+

Age Restriction

Only adults aged 21 and above are permitted to play at ur88. Underage gambling is strictly prohibited on this site.

ur88's Protection Tools

Every player can use these tools at ur88 to stay in control of their gaming.

Deposit Limit

If you want to cap how much you deposit daily, weekly, or monthly, contact the ur88 support team via Live Chat. Playing only within what you can afford is the core principle of healthy gaming.

Money Control

Time-Out

If you want to take a short break from playing, you can choose a Time-Out of 7 or 30 days. During this period, access to your account will be suspended. Stepping back and giving your mind a rest is a good decision.

Temporary Pause

Self-Exclusion

If you want to stay away from gambling long-term, you can choose Self-Exclusion. This lets you close your account for a set period or permanently. The support team accepts requests 24/7.

Long-Term Protection

Transaction History

You can check your deposit, withdrawal and gameplay history from your account. Setting a budget in advance and comparing it against your records is a healthy habit for any player.

Check History

Myanmar Language Support

If you run into any issues with your gameplay, you can reach ur88's Live Chat support in Myanmar language, 24 hours a day, 7 days a week. Get direct advice from our team fast.

24/7 Support

Self-Assessment

If you find yourself playing not for fun but to try to win back money, it's time to take a step back. This page outlines ways to check in with yourself.

Self-Check

How to use the limits

If you want to set your own limits at ur88, follow the steps below.

Log in with your ur88 account

Contact us via Live Chat

If you want a Time-Out, deposit limit, or Self-Exclusion, you can reach our support team directly, 24 hours a day, 7 days a week.

Choose your limit

You can choose a temporary Time-Out (7 / 30 days) or a longer-term Self-Exclusion — whichever suits you.

Get confirmation

Our support team will notify you once your limit has been applied.

Warning signs of problem gambling

⚠️ Watch out for these signs

Continuing to play in order to win back money you have lost
Gambling is affecting your family life or work
Spending more money than you can afford
Finding it impossible to stop or cut back on gambling
Borrowing money in order to gamble
Losing sleep because of gambling

Contact Us

ur88 Live Chat — Available in Myanmar language, 24 hours a day, 7 days a week

[email protected]

You can contact us with any questions about gambling problems. We put our players' wellbeing first.

Responsible gambling habits

By keeping these points in mind while playing at ur88, you can keep gambling enjoyable.

✅ Play this way

Set a budget before you play — only use an amount you can afford to lose without it causing hardship

Decide how long you will play before you start — keep sessions to a few hours of fun

Treat gambling as entertainment — not as a source of income

Stop immediately when your budget runs out — don't plan to keep going

Stop playing if you are drunk — your judgment will be impaired

❌ Don't play this way

Don't play with borrowed money, shared funds, or money you cannot afford to lose

Don't "chase" losses trying to win back what you've lost — you will only lose more

Don't play when you are sad, angry, or under stress

Don't treat gambling as a way to solve family problems

Don't play until your time and money are completely gone — set limits and stop

How to check yourself

Ask yourself the questions below. If you find yourself answering "yes" to more and more of them, you should contact our support team.

Have you ever played longer than you planned to?

Has the amount of money you lost ever caused problems in your relationship with your family?

Have you ever set a time limit for your play and then failed to stick to it?

Have you ever missed work or school because of gambling?

Are you facing financial difficulties due to gambling?

Do you feel restless or irritable when you are not gambling?

If you answered "Yes" to two or more of the questions above, please contact the ur88 support team immediately via Live Chat.

For Family and Friends

If you think someone close to you is struggling because of gambling —

Talk to them with care, not criticism

Ask them openly about their gambling and finances

Help them reach out to support services together

You can contact ur88 support on behalf of a family member to request Self-Exclusion assistance

Contact: [email protected]

ur88 supports players in making healthy decisions

If you want to set limits, you can contact the ur88 support team 24/7 via Live Chat. You can also visit the FAQ if you have any questions.

Responsible Gambling

Responsible Gambling Quick Answers

Contact ur88 Live Chat to request a daily, weekly, or monthly deposit limit. The support team is available 24/7 and will action your request straight away.

Time-Out is a short-term break from playing, such as 7 or 30 days. Self-Exclusion closes your account for a longer period and is suited for players who want to stay away from gambling long-term. Both can be requested via Live Chat.

No. Only adults aged 21 and above may play at ur88. Underage gambling is strictly prohibited, and any account found to be in violation will be closed immediately.

You can reach ur88 Live Chat in Myanmar language 24/7, or send an email to [email protected]. The support team handles all player information with full confidentiality.

You will not be able to play during a Self-Exclusion period, but you can contact the support team to withdraw any remaining balance. The minimum withdrawal amount is 20,000 Ks and is processed within 1 hour.

No. Gaming is entertainment only and there is always a risk of losing money. Do not treat gambling as a source of income. Set a budget you can afford and play for fun.

Pages to explore further at ur88

If you want to understand responsible gambling and learn more about ur88's games, you can visit these pages.

Know how to play responsibly at ur88