ur88 Privacy Policy

Introduction and Purpose of This Policy

ur88 is a digital gaming platform for Myanmar players, committed to protecting every user's personal data with a high level of security. This Privacy Policy applies to the ur88.today website and all related services.

This policy openly explains how we handle your data when you use our platform. By continuing to use the platform, you are considered to have agreed to the terms of this policy. If you do not agree, you may choose not to use the service.

After reading this document, if you have any questions about any section, you can reach us via the email address provided.

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1. Types of Personal Data Collected

When you create an account and use services on ur88, we may collect the following information—

a) Registration Information

• Name (and username)
• Date of birth (to verify that you are 21 or older)
• Email address
• Phone number
• Login credentials

b) Financial Information

• Deposit / withdrawal transaction records
• Payment reference numbers from KBZPay, Wave Money, AYA Pay, and CB Pay (full source bank account details are not stored)
• Transaction amount records

c) Device and connection information

• IP address
• Browser type and version
• Operating System
• Login activity records (log data)
• Cookies and similar tracking technologies

d) Gaming information

• Game types played and gaming history
• Bonus and promotion claim records
• VIP level and play session patterns (for responsible gambling purposes)

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2। How we collect your information

We collect personal information through the following methods—

1. Information you provide directly — Data you enter yourself when registering an account, making a deposit, or using our services
2. Automatically collected data — Collected from cookies and log files when you visit the website
3. Data received from third parties — Data passed through from payment service providers (for payment verification purposes only)

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3। How we use your information

Personal information we collect is used only for the following purposes—

Account management and verification

Your data is used to verify that you are 21+ and to confirm account ownership. This is essential to keep the platform secure.

Service delivery and maintenance

Your data is used to keep gaming services, deposit/withdrawal transactions, and bonus payments running smoothly.

Customer support

When you contact us via live chat or email, we refer to your data to answer your questions and resolve issues.

Security and fraud prevention

We run data checks to detect and prevent unauthorised account access, financial fraud, and cyber threats.

Responsible gambling care

We analyse gaming patterns and refer to your data to take early action if we believe you may be showing signs of a gambling problem.

Policy compliance and legal obligations

We retain data to ensure we remain in line with our policies and applicable legal requirements.

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4। Cookies and tracking technologies

ur88 uses cookies and similar technologies on the website. Their purposes are—

• Essential Cookies — Required for the website to function properly and to maintain your session. These cookies cannot be blocked.
• Performance Cookies — Help us understand which pages are used most so we can improve the site.
• Functionality Cookies — Save your language preference and login sessions to keep your experience smooth.

You can block cookies through your browser settings, but doing so may prevent some site features from working — for example, your login experience may be affected.

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5। Third parties and data sharing

ur88 does not sell, rent, or trade your personal information to external third parties. However, we may need to share it in the following cases—

1. Payment processing providers — Payment partners such as KBZPay, Wave Money, AYA Pay, and CB Pay, who process your deposits and withdrawals, can only access data related to those transactions
2. Legal requirements — We will comply only as required by a lawful order from the relevant authorities, and we do not share proactively on our own initiative
3. Business transfers — If ur88 undergoes a merger or sale, data may need to be transferred; we will notify you in advance if this occurs

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6। Data security measures

ur88 applies the following technical security measures to protect users' personal information—

• SSL (Secure Socket Layer) encryption — All data transfers across the entire website are protected via HTTPS
• Database encryption — Sensitive personal information is encrypted before being stored in the database
• Access Control — Access to data is restricted to only the staff and systems that absolutely need it
• Monitoring — Servers and networks are monitored 24 hours a day, 7 days a week
• Staff Training — Staff are regularly trained on data protection matters

No digital service can guarantee 100% security, but we apply the best possible measures to protect against potential data breaches.

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7. Data Retention Period

We delete data once it has served its operational purpose, not before and not after. In general—

• Account Data — For the duration the account remains active and for the legally required number of years after it is closed
• Financial Transaction Records — For a defined period as required by financial compliance obligations
• Log Files — Typically deleted after 3–6 months
• Customer Service Communication Records — Deleted after an appropriate period once the issue is resolved

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8. Your Rights

Anyone using the ur88 platform has the following rights regarding their personal data—

Right to Access

You can request to see what data we hold about you and how we hold it. When you contact us, we will respond clearly as long as it does not violate any legal restrictions.

Right to Rectification

If any of your personal data is incorrect or has changed, you can request a correction. Please contact us through the communication channels listed below.

Right to Erasure

In certain cases you can request that your personal data be deleted. However, there may be data we are legally required to retain, and if so, we will explain why.

Right to Object

You can raise an objection regarding how your data is handled and we will review and respond. If there are valid grounds, we will respect the objection and make the necessary changes.

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9. Protection of Children's Personal Data

ur88 services are for adults aged 21+ only. We do not collect or store personal data from anyone under 21, even if they attempt to provide it. If we become aware that someone under 21 is accessing our platform, we will immediately restrict the account and delete the related data.

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10. Policy Changes

ur88 may update this Privacy Policy from time to time. Whenever a significant change occurs—

• The "Last Updated" date on this page will be changed
• A notice will be posted on the platform for significant changes
• Continuing to use the platform after a policy update will be taken as acceptance of the revised policy

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11. ur88 Contact Information

If you have any questions or requests regarding this Privacy Policy, you can reach our support team through the following channels—

• 24/7 Live Chat support (available in Myanmar language)
• Email: [email protected]